383 Privacy Policy — User Personal Data Protection
Updated: January 2026
This Privacy Policy explains how the 383 platform at 383.best collect, use, store, and protect your personal information when you use our services. Your privacy is our priority, and we are committed to handling your data responsibly in accordance with applicable data protection laws in Malaysia.
By registering or using the 383 platform, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
When you register and use the 383 platform, we collect several categories of information to provide you with a safe and effective service:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Identity information: A copy of your identity document — such as a national ID or passport — may be requested for age verification and anti-money laundering compliance purposes.
- Payment information: Payment method details in MYR (RM), such as your FPX account, Touch 'n Go eWallet, or Boost. We do not store full card numbers; all transactions are processed through secure payment channels.
- Device and browser information: IP address, device type, operating system, browser type, and language settings, used for security purposes and to optimise the user experience.
- Usage data: Activity logs, pages visited, session duration, bets placed, and interactions with platform features for service improvement purposes.
- Cookies and tracking technologies: Data collected via cookies, pixels, and similar technologies to enhance platform functionality.
2. How We Use Your Information
Information collected by 383 is used for the following purposes:
- Processes account registration, login, and user identity verification.
- Securely processing deposit and withdrawal transactions in Malaysian Ringgit (RM).
- Verifying compliance with the minimum age requirement of 18 years and other legal requirements.
- Provide customer support and respond to user enquiries effectively.
- Detect and prevent fraud, money laundering, and platform abuse.
- Sending important notifications related to your account, security, and service updates.
- Analysing usage patterns to improve the user experience and features on the 383 platform.
- Comply with legal obligations and regulations applicable in Malaysia.
383 will not use your information for third-party marketing purposes without your prior consent.
3. Cookies and Tracking Technologies
383 uses cookies and similar tracking technologies to improve the performance and functionality of our website. Cookies are small text files stored on your device when you visit our site.
The types of cookies we use include:
- Session cookies: Automatically deleted when you close your browser; used to maintain your active login session.
- Persistent cookies: Stored for a set period to remember your preferences and settings.
- Analytics cookies: Helps us understand how users interact with the platform so we can make improvements.
- Security cookies: Used to verify user identity and prevent unauthorised access.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the 383 platform.
4. Data Storage, Security & Third-Party Sharing
All personal information collected by 383 is stored on servers protected with high-grade SSL encryption. We implement appropriate technical and organisational security measures to safeguard your data against unauthorised access, loss, misuse, or disclosure.
Your information is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Malaysian law.
383 does not sell or rent users' personal information to third parties. However, we may share information in the following limited circumstances:
- Service providers: Third parties who help us operate the platform, such as payment processors and identity verification services, are bound by strict confidentiality agreements.
- Legal requirements: When required by a court order, law enforcement agency, or Malaysian regulatory body acting under lawful authority.
- Rights protection: To protect the rights, property, or safety of 383, our users, or the public from serious threats.
5. User Rights, Policy Changes & How to Contact Us
As a 383 platform user, you have the following rights regarding your personal information:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You may request that we update or correct any information that is inaccurate or incomplete.
- Right to erasure: In certain circumstances, you may request that we delete your personal information, subject to any legal obligations that require us to retain it.
- Right to withdraw consent: You may withdraw your consent at any time for any data processing activities that rely on consent.
383 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via email or a prominent notice on the platform. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any privacy-related enquiries, to exercise your rights, or to report concerns about how your data is handled, please contact our team at [email protected]. You may also visit the FAQ for more information.
Have a question about your privacy?
The 383 support team is here to help you understand your privacy rights and how we protect your data. Reach us by email: [email protected]